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Posts with #cisco ip phones tag

When is the Best Time to Choose Buy Cisco IP Phone 7800 Series?

January 16 2017 , Written by Cisco & Cisco Router, Network Switch Published on #Cisco IP Phones, #Networking, #Cisco & Cisco Network

When is the Best Time to Choose Buy Cisco IP Phone 7800 Series? If your business is considering migration to the cloud, you’ll enjoy the investment protection and flexible deployment options available with the 7800 Series.

All models support deployment options including on-premises, Cisco Spark for cloud delivery, and hybrid configurations, and are planned for testing on select hosted third-party call control platforms.

The Cisco IP Phone 7800 Series phones are not only budget-friendly endpoints, but they can also help you save on operating costs.

They are Power over Ethernet (PoE) Class 1 rated, helping you optimize port availability in your wiring closets when deployed. In addition, the Cisco EnergyWise Power Save Plus option on the 7821, 7841, and 7861 models reduces power consumption by up to 60 percent in off-work hours.

Cisco IP Phone 7800 Series Overview

The Cisco IP Phone 7800 Series includes the following four models: Cisco IP Phone 7811, 7821, 7841, and 7861.

• Cisco IP Phone 7811: A single-line endpoint designed for common areas and knowledge workers with occasional to light voice communications needs. It comes with a 3.28-inch (83-mm), high-resolution monochrome display and a speakerphone. It also has an IEEE 10/100 integrated switch to support a local PC. Wideband audio is available via purchase of an optional wideband handset. Cisco IP Phone 7811 supporting one line (available in charcoal only)

• Cisco IP Phone 7821: Building on the 7811, the 7821 is a two-line endpoint for knowledge workers and managers, on-premises or remote, who have light to moderate voice communications needs. Contact center agents that support small call-queue environments could also have interest. It comes with two dedicated programmable line and feature keys, a 3.5-inch (89-mm) backlit display, and support for third-party headsets. Wideband audio comes standard on the handset, headset, and speakerphone. Cisco IP Phone 7821 supporting two lines (available in charcoal and white)

• Cisco IP Phone 7841: Adding to the features of the 7821, the 7841 is a four-line endpoint for knowledge workers, administrative staff and managers, and contact center agents and supervisors, whether onpremises or remote, with moderate to active voice communications needs. It comes with four dedicated programmable line and feature keys. The 7841 includes an IEEE 10/100/1000 integrated switch to support a co-located PC. Cisco IP Phone 7841 supporting four lines (available in charcoal and white)

• Cisco IP Phone 7861: A 16-line endpoint with programmable line and feature keys for administrative staff, managers, contact center agents and supervisors who require active voice communications support. It comes with a paper label insert that you can locally print to customize its line and feature key labels. The 7861 includes an IEEE 10/100 integrated switch. Cisco IP Phone 7861 supporting sixteen lines (available in charcoal and white)

1 Vendor platforms targeted for testing include Asterisk, Broadsoft, Gamma, Metaswitch, Ring Central, and 8x8. Additional platforms may be supported based on RFC compliance. Traditional telephony platforms from Avaya/Nortel, Siemens/Unify, NEC, Mitel, and ShoreTel are not planned for support. For further details on platform availability and timing, contact your Cisco or authorized partner representative.

More Features and Benefits of the Cisco IP Phone 7800 Series

Graphical display:

  • White backlit, greyscale, 3.5” 396×162 pixel-based display on the IP Phone 7821, 7841 and 7861.
  • Non-backlit, greyscale, 3.28” 384×106 pixel-based display on the IP Phone 7811.
  • Provide scrollable access to calling features and text-based XML applications.

Handset:

  1. The handset is a standard wideband-capable audio handset (connects through an RJ-9 port) for the IP Phone 7821, 7841 and 7861.
  2. The default handset is a standard narrowband-capable audio handset (connects through an RJ-9 port) for the IP Phone 7811, and wideband on handset is available with purchase of additional wideband handset.
  3. The handset is hearing aid-compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). You can achieve Section 508 loudness requirements by using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. The dial pad is also ADA-compliant.
  4. The narrowband handset (for the IP Phone 7811) produces a magnetic field that attracts small metallic objects such as pins and staples. To avoid possible injuries do not keep small metallic objects close to the handset.

Headset: The analog headset jack is a standard wideband-capable RJ-9 audio port for the IP Phone 7821, 7841, and 7861.

Backlit Indicator:

  • The phone supports backlit indicators for the audio path keys (handset, headset and speakerphone), select key, line keys, and message waiting.
  • Headset key is not available on the IP Phone 7811.

Volume control

● A volume-control toggle provides easy decibel-level adjustments of the handset, monitor speaker, and ringer.

Full duplex speakerphone

● Full-duplex speakerphone allows gives you flexibility in placing and receiving calls. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.

Bezel:

  1. The IP Phone 7821, 7841 and 7861 include a default black bezel (replaceable), and an optional silver bezel is also available separately.
  2. The IP Phone 7811 is available with a black bezel.

Dual-position foot stand

  1. The display is easy to view and the buttons and keys are easy to use. The two-position foot stand supports viewing angles of 30 degrees and 45 degrees; you can remove the foot stand for wall mounting, with mounting holes located on the base of the phone. (IP Phone 7821, 7841 and 7861)
  2. Only 1 foot-stand position (45 degrees) is supported on the IP Phone 7811.

Wall-mountable

● The phone can be installed on a wall using optional wall-mount kit (available separately).

Electronic hook switch

● The hookswitch can be controlled electronically with a third party headset connected to the auxiliary port for the IP Phone 7821, 7841, and 7861.

 

Power Features

IEEE PoE class 1

● The phone supports IEEE 802.3af PoE (Class 1); power consumption does not exceed 3.84 watts.

Cisco power cube 3

● This power cube is used as a standard Cisco IP Phone Power Supply for non-PoE deployments.

Cisco power injector

● The IP Phone 7811, 7821 and 7861 are compatible with Cisco Unified IP Phone Power Injector (CP-PWR-INJ), and 7841 is compatible with Cisco Aironet Power Injector (AIR-PWRINJ5=).

Call-Control Support

Cisco Unified Communications Manager

● 8.5.1

● 8.6.2

● 9.1.2

● 10.x and later

Cisco Business Edition 6000

● 8.6.2

● 9.1.2

● 10.x and later

Cisco Hosted Collaboration Solution

● 8.6.2 and later (using supported UCM versions above)

Cisco Unified Survivable Remote Site Telephony

● 8.x and later

Licensing: The Cisco IP Phone 7811 and 7821 require a Basic User Connect License (UCL) in order to connect to Cisco Unified Communications Manager. The Cisco IP Phone 7841 and 7861 require an Enhanced User Connect License (UCL) in order to connect to Cisco Unified Communications Manager.

The Main IP Phone 7800 Series Models

More ordering info you can check here: http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/data-sheet-c78-729488.html

More Related…

New: Quick Start Guide-Cisco IP Phone 7800 Series for Third-Party Call Control

How to Save Power on Cisco IP Phones?

Cisco IP Phone 7861 vs. Cisco IP Phone 7841 vs. Cisco IP Phone 7821

What’s New on Cisco IP Phone 8800 Series

New: Cisco Wireless IP Phone 8821

Cisco Unified IP Phones 9900, Transform How You Collaborate

How to Use a Cisco Unified IP Phone 8831?

Read more

Cisco VoIP and Video Phones to Meet a Range of Needs

December 6 2016 , Written by Cisco & Cisco Router, Network Switch Published on #Networking, #Cisco IP Phones

Do you have an “easy to use” Cisco IP Phone, such as Cisco IP Phone 8800 Series? Cisco always adds new IP Phones-the cost-effective IP communications to replace traditional phones. What are they? There are 4 main types of VoIP and Video Phones to meet your business needs.

The four series include:

  1. Unified SIP Phone 3900 Series
  2. Unified IP Phone 6900 Series
  3. Cisco IP Phone 7800 Series
  4. Cisco IP Phone 8800 Series

 

 

 

 

 

 

 

 

 

 

 

 

 

In today's business environment, your organization must meet the needs of a wide range of endpoint users with different communication styles and distinct workspaces. Some users want to communicate through their desk phones. Others prefer wireless devices. Still others lean toward soft clients.

The portfolio of Cisco IP phones includes user-friendly, full-featured IP phones to meet the needs of your entire organization, in areas ranging from:

  • The company lobby to the desks of your busiest managers
  • The manufacturing floor to the executive suite
  • The home office to the branch location and corporate offices, both small and large

Many Cisco IP Phones in the portfolio deliver new modes of collaboration, such as integrated HD voice, video, web conferencing, USB peripherals for extensibility and Bluetooth.

The portfolio includes:

Single- and Multi-Line VoIP Phones
These support a range of communication needs, from low-use to the most active-use environments

Basic to Full-Featured IP Phones
Our phones use Cisco Collaboration Solutions to cost-effectively meet your corporate objectives and boost profits.

HD Video Communications (Select Models)
See how this helps you reduce your travel costs and speed decision-making

Applications from Cisco Developer Partners
Enjoy a more personalized and productive IP phone experience with an array of business applications.

Your Choice of Deployment Options
Support for on-premises, from the cloud, or use a hybrid deployment of the two, based on your business needs

Centralized Management
Simplify administration with remote access. On some models, employees can register and activate phones themselves.

 

More Topics here:

What’s New on Cisco IP Phone 8800 Series

Updated: Cisco IP Phone 7800 Series

Cisco Unified IP Phones 9900, Transform How You Collaborate

How to Save Power on Cisco IP Phones?

Read more

Updated: Cisco Unified IP Conference Phone 8831

September 8 2016 , Written by Cisco & Cisco Router, Network Switch Published on #Cisco IP Phones, #Cisco & Cisco Network

Updated-Cisco Unified IP Conference Phone 8831

Updated-Cisco Unified IP Conference Phone 8831

The Cisco Unified IP Conference Phone 8831’s Features-Specs

The Cisco Unified IP Conference Phone 8831’s Features-Specs

The Cisco Unified IP Conference Phone 8831 has been updated, more new features are here. What are new features include? Let’s read the latest data sheet of Cisco Unified IP Conference Phone 8831.

The Cisco Unified IP Conference Phone 8831 offers many improvements. New features include:

● Superior wideband acoustics with the first two-element speaker in a conference phone; this feature allows the phone to capture the full voice spectrum without having to compromise with a single-element speaker

● Expanded room coverage with support for daisy chaining two units

● Support for optional DECT wireless extension microphone: sold separately

● Session Initiation Protocol (SIP) signaling

● Device authentication and signaling encryption using Transport Layer Security (TLS) with Advanced Encryption Standard 128 (AES-128)

● Media encryption using Secure Real-Time Transport Protocol (SRTP) with AES-128

...

Licensing

The Cisco Unified IP Conference Phone 8831 requires an Enhanced User Connect License (UCL) on Cisco UCM Versions 9.0 and later. For supported Cisco UCM versions before 9.0, a public space license is required.

More the newest info of Cisco Unified IP Conference Phone 8831, such as the Product Specifications (System Specifications, Temperature, Safety and EMC), Ordering Information (including Cisco Call Control, Non-Cisco SIP Based Call Control, 8831 Accessories, Power Cords) you can read the full data sheet:

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/data_sheet_c78-726887.html

The Cisco Unified IP Conference Phone 8831 enhances people-centric communications, combining superior high‑definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722) audio hands-free speaker.

The IP Conference Phone 8831 is a simple, scalable solution that meets the challenges of the most diverse rooms. It provides flexible deployment options and expansion by using optional extension microphones that can be wired or wireless (Digital Equipment Cordless Telephone [DECT]) with a daisy-chain configuration of two units.

The IP Conference Phone 8831 has an industrial design with enhanced ergonomics that puts the user first. It offers a detached control panel so that the display may be easily viewed without having to move the entire unit. It also provides easy view of device mute status from all sides.

Supported on Cisco Unified Communications Manager and Business Edition systems, the IP Conference Phone 8831 delivers a more productive, acoustically pleasing, and secure communications experience across sites and participants.

More Cisco IP Phone Topics

Introducing the New Cisco Wireless IP Phone 8821-EX

New: Cisco Wireless IP Phone 8821

Cisco IP Phone 8800 Series, Next-Generation Voice Communications for Today’s Workforce

Say Hello to the Cisco IP Phone 8845 and 8865-The New Advanced Video IP Phones

How to Use a Cisco Unified IP Phone 8831?

Updated: Cisco IP Phone 7800 Series

Cisco Unified IP Phones 9900, Transform How You Collaborate

Yes, It's the Cisco IP Conference Phone 8831

Yes, It's the Cisco IP Conference Phone 8831

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About Cisco IP Phone Registration & Boot Up

April 1 2016 , Written by Cisco & Cisco Router, Network Switch Published on #Networking, #Cisco IP Phones, #Cisco & Cisco Network

CISCO IP Phone Boot UP Process

CISCO IP Phone Boot UP Process

Do you know the Cisco IP Phone Registration, Boot UP Sequence and related issues? Someone shared the main issues of IP Phone, SCCP & SIP Phone Registration Process with CUCM before. In this article we will talk something about the IP PHONE REGISTRATION ISSUES.

Firstly, let’s understand what Cisco IP Phone Registration & Boot UP Sequence are.

Step 1: Phone Loads Software (Image) and Starts the Configuration Process

Step 2: a. Phone Sends DHCP Request

b. DHCP Server Sends DHCP Response

Step 3: a. Phone Sends TFTP Request for a Configuration File

b. TFTP Server Sends the Default Configuration File

Step 4: a. TFTP Server Sends the Specific Configuration File of the Phone

b. Phone Registration Finishes

FIRST UNDERSTAND THE BOOTUP PROCESS, START TROUBLESHOOTING ACCORDING:

General Troubleshooting Sequence:

  • Disable DHCP and DNS to Test a Phone
  • Check for the Incorrect MAC Address on the Phone Label
  • Cisco CallManager and TFTP Services Do Not Run
  • Delete and Recreate a Phone
  • Understand a Network Trace File
  • Use Performance Monitor to Analyze Phone Activity
  • Manually Configure the IP Parameters on a 12 SP+ or 30 VIP Phone
  • Add Phones to Cisco CallManager
  • Enable, Configure, and Disable Auto−Registration
  • Manual Registration (Add an IP Phone Manually) etc....

THESE ISSUES COULD BE THERE:

  1. IP Phone Registration Toggles between Primary and Secondary CallManagers.
  2. Registration Rejected
  3. Cisco IP Phones Not Registered But seems to be working fine.
  4. Cisco IP Phones Take Too Long to Register.
  5. Cisco IP Phone Always Get Registered to the Publisher Server.
  6. Get "version error" on the Cisco IP Phone screen When Try to Register.
  7. Cisco phones causing excessive DHCP requests.

See the Figure"CISCO IP Phone Boot UP Process" above

Step 1: Phone Loads Software (Image) and Starts the Configuration Process:

During this step, these issues could be there,

* Registration with a Cisco CallManager server is successful only when the server adds the phone or when the server has Auto−Registration enabled. (The default for Auto−Registration is disabled.)

* Note: If the phone LCD screen does not light up, you could have a faulty phone. The phone also could be faulty if the message the phone displays never changes after you plug in the phone. Contact Cisco Technical Support to request a replacement if your phone is under warranty.

* If your phones do not use DHCP, see the Step 3a: Phone Sends TFTP Request for a Configuration File section of this document.

Step 2:

a). Phone Sends DHCP Request:

During this step, these issues could be there,

For Cisco 7940 and 7960: (to manually enable the DHCP Parameter on the phone itself):

Complete these steps on the Cisco 7940 and 7960:

1. Choose Settings.

2. Choose 3 (Network).

Scroll down to the DHCP Enabled parameter.

The selection must be Yes.

__________

Complete these steps on the Cisco 7910:

1. Choose Settings.

2. Choose 6 (Network).

3. Scroll down to the DHCP Enabled parameter.

The selection must be Yes.

__________

Cisco 12 SP+ and 30 VIP

Complete these steps on the Cisco 12 SP+ and 30 VIP:

1. Enter **#.

2. Enter 1.

3. Set all parameters to zero (0).

Note: Cisco 7910G supports only 10 MB speed, but 7910G+SW supports 10/100. If you have a 7910G, be sure to set the switch port that connects to the phone to 10 MB or Auto.

Any IP parameters that you have hard coded on the phones override the parameters that the DHCP server provides. In particular, the Alternate TFTP Server option overrides the TFTP server IP address that the DHCP provides. For information on how to reset your phone configuration to the original factory defaults, refer to either of these documents:

¨ Resetting 7900 Series IP Phones to Factory Defaults

b). DHCP Server Sends DHCP Response:

The DHCP response contains the phone IP address and the IP address of the TFTP server (which is usually a Cisco CallManager server). The response can also contain any of or all these common options:

· IP address of the default router (gateway)

· IP address of the Domain Name System (DNS) server

· Domain name includes option 150 for the TFTP server.

Step 3:

a). Phone Sends TFTP Request for a Configuration File:

  • The phone requests a specific configuration file. The name for this file is SEPMAC−Address.cnf. For example, the file name for a phone with the MAC address 0030.94C2.D5CA is SEP003094C2D5CA.cnf. If the file exists on the Cisco CallManager server, see the Step 4a: TFTP Server Sends the Specific Configuration File of the Phone section of this document.
  • If the phone is not in the Cisco CallManager database, the request for the specific configuration file results in a TFTP File Not Found response from the TFTP server. The phone then requests the file with the name SEPDEFAULT.cnf. If you have configured the Cisco CallManager server for Auto−Registration, this file exists and the server sends it to the phone. See the Step 3b: TFTP Server Sends the Default Configuration File section of this document.

Otherwise, the TFTP server of the Cisco CallManager server sends another File Not Found TFTP response. At this point, the phone restarts the configuration process.

b). TFTP Server Sends the Default Configuration File:

Note: This step only occurs if you have enabled Auto−Registration and the phone has not already registered

with the Cisco CallManager server.

If you have configured the Cisco CallManager server for Auto−Registration, it sends the SEPDEFAULT.cnf

file in response to the phone request. After the Cisco CallManager server database adds a phone by Auto−Registration, the phone has a SEPMAC−Address.cnf file. It does not reference the SEPDEFAULT.cnf

again.

Step 4:

a). TFTP Server Sends the Specific Configuration File of the Phone:

Note: This step only takes place if the phone creation occurred on the Cisco CallManager server. The configuration file contains several parameters for the phone. These include the device pool, the Cisco CallManager servers to use, configured speed dials, and other parameters. In general, any time you make a change in Cisco CallManager that requires the phone (device) to be reset, you have made a change to the phone configuration file.

b). Phone Registration Finishes:

The Cisco CallManager server sends the phone additional configuration elements during the final phases of the registration process.

In general, the registration process must complete successfully if the process goes this far.

To learn what takes place at this point, you need to set up a network analyzer to capture the IP packets that the phone sends to and receives from the server.

FACTS:

7961G Phone does not Register until it is Configured as a 7961>

IP phones CP−7961 and CP−7961G are basically the same platform. The G stands for global use that supports all languages.

So when you add a 7961G phone, you should add it as a regular 7961 phone. CP−7961G−GE is another IP phone with two gigabit Ethernet ports (10/100/1000).

If IP phone 7961G is added as 7961G−GE, it does not register with Cisco CallManager.

TASKS TO PERFORM:

Disable DHCP and DNS to Test a Phone

Check for the Incorrect MAC Address on the Phone Label

Cisco CallManager and TFTP Services Do Not Run

Delete and Recreate a Phone

Understand a Network Trace File

Use Network Monitor to Analyze Phone Activity

By default, Cisco phones are DHCP−enabled. If you do not use DHCP, you need to disable DHCP on the phone and manually assign the phone an IP address. In order to disable DHCP on a phone, use the phone keypad to program the phone IP address and other network addresses.

Enable, Configure, and Disable Auto−Registration

Manual Registration (Add an IP Phone Manually)

Note: If you have your Cisco CallManager servers set up in a cluster, every server has the configuration files for every phone that is in the Publisher database. Therefore, any Cisco CallManager server can serve as a TFTP server for the phones. The device pools to which you have assigned the phones determine the server with which the phones register. A phone can obtain the configuration file from a different server than the server with which the phone registers.

Original reference and more discussions from

https://supportforums.cisco.com/document/113336/ip-phone-registration-issues

More Related…

Understanding IP Phone, SCCP & SIP Phone Registration Process with CUCM

Understanding the Cisco IP Phone Boot Process & Voice Vlan
How to Save Power on Cisco IP Phones?
How to Start up a Cisco IP Phone?
Updated: Cisco IP Phone 7800 Series

Read more

New: Quick Start Guide-Cisco IP Phone 7800 Series for Third-Party Call Control

March 14 2016 , Written by Cisco & Cisco Router, Network Switch Published on #Cisco IP Phones, #Cisco & Cisco Network

What are these buttons exactly used for?

What are these buttons exactly used for?

Quick Start Guide-Cisco IP Phone 7800 Series for Third-Party Call Control-01

Quick Start Guide-Cisco IP Phone 7800 Series for Third-Party Call Control-01

Quick Start Guide-Cisco IP Phone 7800 Series for Third-Party Call Control-02

Quick Start Guide-Cisco IP Phone 7800 Series for Third-Party Call Control-02

The IP Phone 7800 Series introduced 4 models to the portfolio: Cisco IP Phone 7811, 7821, 7841 and IP Phone 7861. The models range in their support, from a single-line model for users with light voice communications needs to a 16-line model for highly active users of VoIP communications.

The Cisco IP Phone 7800 Series delivers advanced IP Telephony features and crystal clear wideband audio performance to deliver an easy-to-use, full-featured voice communications experience on Cisco on-premises and hosted infrastructure platforms and third party hosted call control.

Small-to-large enterprise companies are well suited for the Cisco IP Phone 7800 Series.

The 7800 Series supports secure connectivity for remote worker access to the Cisco network, such as for full-time teleworkers.

Note: Support is provided on 7821, 7841, and 7861 endpoints with IP Phone software update 10-3-1-1 or later. The 7811 is also planned for support–contact your Cisco representative for timing details.

How to start your Cisco IP Phone 7800 Series for Third-Party Call Control? Firstly, let’s look at the Cisco IP Phone 7841 shown.

Refer to the photo graphic above...

...

More Related…

Updated: Cisco IP Phone 7800 Series

How to Save Power on Cisco IP Phones?

Cisco IP Phone 7861 vs. Cisco IP Phone 7841 vs. Cisco IP Phone 7821

New Cisco IP Phone 7800 Series Overview

Cisco IP Phone 8800 Series, Next-Generation Voice Communications for Today’s Workforce

The Cisco IP Phone 8800 Series, Buttons and Hardware

Say Hello to the Cisco IP Phone 8845 and 8865-The New Advanced Video IP Phones

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EoS and EoL Announcement for the Cisco IP Phone 7921G Battery, Standard

September 30 2014 , Written by Cisco & Cisco Router, Network Switch Published on #Cisco IP Phones

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Wireless IP Phone 7921G Battery, Standard. The last day to order the affected product(s) is March 2, 2015. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table1 of the EoL bulletin. Table1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table1. End-of-Life Milestones and Dates for the Cisco Unified Wireless IP Phone 7921G Battery, Standard

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

September 1, 2014

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. Theproduct is no longer for sale after this date.

March 2, 2015

Last Ship Date:
HW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 31, 2015

End of Routine Failure Analysis Date:
HW

The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.

March 1, 2016

End of New Service Attachment Date:
HW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

March 1, 2016

End of Service Contract Renewal Date:
HW

The last date to extend or renew a service contract for the product.

May 28, 2019

Last Date of Support:
HW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

February 29, 2020

HW=Hardware OS SW=Operating System Software App. SW=Application Software

Table2. Product Part Numbers Affected by This Announcement

End-of-Sale Product PartNumber

Product Description

CP-BATT-7921G-STD=

Cisco 7921G Battery, Standard

 

Product Migration Options

There is no replacement available for the Cisco Unified Wireless IP Phone 7921G Battery, Standardat this time.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase Cisco Unified Wireless IP Phone 7921G Battery, Standard through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

Cisco EoS and EoL News from http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7900-series/eos-eol-notice-c51-732686.html

 

More Cisco EoS news you can visit: http://blog.router-switch.com/category/news/

Read more

Cisco IP Phone: Exit Softkey does not Terminate Visual Voicemail Midlet

September 23 2014 , Written by Cisco & Cisco Router, Network Switch Published on #Cisco IP Phones

In this document it describes the current design and the problems with Visual Voicemail (when the phone is subscribed with Voicemail and Visual Voicemail) and offers a solution.

 

Problem

The application remains in the memory of the phone when you press the Exit softkey in Visual Voicemail. Therefore, when you press the Messages button, the phone displays the Visual Voicemail quickly. You can see the Visual Voicemail icon on the top left side of the screen.

See Additional User Information section in the Installation and Configuration Guide for Visual Voicemail

 

Complete these steps to reproduce the issue when the phone is subscribed with Voicemail and Visual Voicemail:

  1. Press the Messages button.
  2. Choose Visual Voicemail service between Voicemail (Standard TUI interface) and Visual Voicemail service.
  3. From the Sign In screen, press the Exit softkey before you sign in.
  4. Press the Messages button.
  5. The Sign In Screen is displayed instead of the Service Selection screen.

 

This particular issue is also seen when you log in to Visual Voicemail Service and use the Exit softkey.

 

This issue is seen on Skinny Call Control Protocol (SCCP) phones. Ideally the Exit softkey should teminate the application. The Visual Voicemail service will be terminated if the Messages button is used instead of the Exit SoftKey and both the options are presented when the Messages button is pressed again.

 

In the case of 99xx series phones, it shows both options even when the Exit softkey is used.

 

Solution

Complete these steps in order to resolve this issue:

  1. Add a new parameter in the Visual Voicemail service configured on Cisco Unified Communications Manager (CUCM).
  2. Name it as unload_midlet_on_exit and set it to 1.
  3. Resubscribe the phones to this service.
  4. Reset the phones.

Note: This might take a few minutes to load the service.

Solution from http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117558-probsol-exitsoftkey-00.html

 

More Related Cisco IP Phone Topics

Two Smart Ways to Configure Cisco IP Phones

DHCP Option 150 & DHCP Option 66

How to Connect Cisco IP Phones?

How to Configure a Cisco Unified IP Phone 7921 with Call Manager Express?

Cisco to Update IP Phone Capabilities for Its Enterprise Users

Read more

Cisco Voip Phone 7960G Overview + Guide

August 27 2014 , Written by Cisco & Cisco Router, Network Switch Published on #Cisco IP Phones

The Cisco IP Phone 7960 G (Voip Phone) is designed to meet the communication needs of professional workers, Cisco 7960 G Voip Phone is a fully featured IP phone,  providing six programmable line and feature buttons, and a high quality speakerphone. 

 

The Cisco Voip IP Phone 7960 offers four dynamic soft keys that guide a user through call features and functions.

7960-cisco-voip.PNG

Built-in headset port and integrated Ethernet Switch. Also includes audio controls for full duplex speakerphone, handset and headset. The Cisco IP Phone 7960 also features a LCD display: date and time, calling party name. 

You can find everything you need to know about the 7960 g voip ip phone in this guide (setup and installation instruction).

Cisco 7960 ip (voip) phone Features

Lines/Speed Dial Buttons

Opens a new line or speed dials the number on the LCD screen.A 7960 has six buttons and a 7940 has two buttons.

LCD screen

displays the date and time, your phone number, your line and call status, and the available softkeys

Messages Button

access voicemail system

 

Directories Button

Provides access to your missed, received, and placed calls. You can use each of these directories to locate or dial these numbers. It also provides a corporate and site directory.A corporate directory includes all phones for your organization. A site directory is for your specific site within your corporate directory.

 

Services Button

Provides access to available phone services that have been implemented. These may include Fast Dials and Extension Mobility login/logout screens.

Handset Indicator

Red LEDs in handset cradle that are visible through a window in the handset. They flash when the phone rings and light solid red when you have voice mail messages. 

 

How to Set Up Your VoIP 7960 g IP Phone?
The Cisco 7960 g IP phone has connections for connecting to the data network, for providing power to the phone, and for connecting a headset to the phone.

7960-voip-set-up.PNG

1. Connecting to the Network
 Connect your IP Phone to the corporate IP telephony network. Your phone will share a network connection with your computer. 
-Network Port: Use the network port to connect the phone to the network. You must use a straight-through cable on this port.

Access Port: Use the access port to connect a network device, such as a computer, to the phone.  

2. Connecting 7960 voip phone to Power

3. Connect the handset and headset to their respective ports. Ensure that the end of the cord of the handset with the longer uncoiled section is connected to the body of the phone.


Reference from http://www.voiptuts.com/2010/08/cisco-voip-phone-7960-g-user-guide.html

 

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The Cisco 7937 IP Phone is a conference room phone that offers superior wideband voice and microphone quality, with simplified wiring and administrative cost benefits. A full-featured, IP-based, hands-free conference station, the new Cisco Unified IP Conference Station 7937G is designed for use on desktops, in conference rooms, and in executive suites.

INSTRUCTIONS FOR SETUP

How-to-connect-a-Cisco-model-7937-conference-phone.jpg

CISCO IP PHONE/STATICALLY ASSIGN IP

Select your phone model and follow the corresponding instructions.

Cisco Unified IP Phone 7940 & CISCO IP Phone 7960

  1. Press the Settings button on the telephone
  2. Press 3 on the keypad
  3. Press 6 on the keypad and note the IP Address
  4. Scroll to Default Router 1 and note the Default Router
  5. Scroll to Subnet Mask and note the subnet mask
  6. Scroll to TFTP Server 1 and note the TFTP server
  7. Press 30 on the keypad
  8. Press the Edit softkey
    • If you do not see this softkey press *, *, #
  9. Select "No"
  10. For the following instructions, use the "Edit" softkey to enter the requested information. If you do not see the "Edit" softkey press *, *, #
  11. Press 6 on the keypad and enter the IP Address
  12. Scroll to Default Router 1 and enter the Default Router
  13. Scroll to Subnet Mask and enter the subnet mask
  14. Scroll to TFTP Server 1 and enter the TFTP server 

Cisco Unified IP Phone 7941, IP Phone7961 & Cisco 7970 IP Phone

  1. Press the Settings button on the telephone
  2. Press 2 on the keypad
  3. Press 6 on the keypad and note the IP Address
  4. Scroll to Default Router 1 and note the Default Router
  5. Scroll to Subnet Mask and note the subnet mask
  6. Scroll to TFTP Server 1 and note the TFTP server
  7. Press 22 on the keypad
  8. Press the Edit softkey
    • If you do not see this softkey press *, *, #
  9. Select "No"
  10. For the following instructions, use the "Edit" softkey to enter the requested information. If you do not see the "Edit" softkey press *, *, #
  11. Press 6 on the keypad and enter the IP Address
  12. Scroll to Default Router 1 and enter the Default Router
  13. Scroll to Subnet Mask and enter the subnet mask
  14. Scroll to TFTP Server 1 and enter the TFTP server 

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How to Configure Cisco IP Phones?

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How to configure a Cisco 7960 IP Phone? Here a full guide may help you step by step.

Cisco-IP-Phone-7960-copy-2.jpg

  1. Click the “Settings” button.
  2. Use the scrolling arrows in the center to go down to the last selection, which is “Unlock Config” and press select.
  3. The screen will then prompt you for a password.  The password for these particular phones is “cisco” in all lowercase letters.  Once done typing in the password click the “Accept” button.
  4. Keep in mind that any time you leave the “Settings” screen you will be prompted for administrator password.
  5. Next scroll up to the “Network Configuration” selection and press select.
  6. On this screen you will see all the parameters to configure the network.  First you must scroll down to the field which asks if you want “DCHP Enabled”.  You should select “Yes” and then hit “Save”.
  7. Then configure the TFTP manually. Then click the “Save” button. Jump to step 12.
  8. If you selected “No” in step 6, then you can scroll up to the IP Address field and hit the “Edit” button.
  9. Now enter in the IP address assigned to the phone and hit the “Accept” button.
  10. Repeat the previous step for the Subnet Mask, TFTP, Default Router1, and DNS Server 1 fields.
  11. Once you are done click the “Save” button.
  12. You will now be brought back to the “Settings” screen, which you will next select “SIP Configuration”.
  13. Now select “Line 1 Settings”.
  14. Under the “Name” field type in the name of the line.  This will be the name displayed on the phone to distinguish between different lines.
  15. The next field is the “Authentication Name”, which should contain the username entered in the SER.
  16. The following field is “Authentication Password”, which is where the password for the SER user should be entered.
  17. The “Display Name” field should contain the name that will be shown when dialing another IP phone.
  18. The “Proxy Address” field should contain the DNS name for the SER.
  19. The “Proxy Port” should have the value 5060 entered.
  20. Once all the SIP settings have been entered click the “Back” button until you get to the main screen.
  21. You should now be ready to place calls with the Cisco IP Phone.

 

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